diff --git a/android/app/src/main/AndroidManifest.xml b/android/app/src/main/AndroidManifest.xml
index 6611a75..665f51a 100644
--- a/android/app/src/main/AndroidManifest.xml
+++ b/android/app/src/main/AndroidManifest.xml
@@ -35,6 +35,11 @@
         <meta-data
             android:name="flutterEmbedding"
             android:value="2" />
+
+        <!-- Disable NMEA listener to prevent crashes on Android -->
+        <meta-data
+            android:name="com.baseflow.geolocator.nmea"
+            android:value="false" />
     </application>
     <!-- Required to query activities that can process text, see:
          https://developer.android.com/training/package-visibility and
diff --git a/assets/lang/en.json b/assets/lang/en.json
index 8308885..337c4c2 100644
--- a/assets/lang/en.json
+++ b/assets/lang/en.json
@@ -18,6 +18,7 @@
   "btn.changeStatus": "Change Status",
   "btn.view": "View",
   "btn.details": "Details",
+  "btn.viewDetails": "View details",
   "btn.retry": "Retry",
   "btn.allow": "Allow",
   "btn.deny": "Deny",
diff --git a/assets/lang/ms.json b/assets/lang/ms.json
index d93996a..c7e15d0 100644
--- a/assets/lang/ms.json
+++ b/assets/lang/ms.json
@@ -18,6 +18,7 @@
   "btn.changeStatus": "Tukar Status",
   "btn.view": "Lihat",
   "btn.details": "Butiran",
+  "btn.viewDetails": "Lihat butiran",
   "btn.retry": "Cuba Semula",
   "btn.allow": "Benarkan",
   "btn.deny": "Tolak",
diff --git a/backend/app/db/fixmate.db b/backend/app/db/fixmate.db
index 89ac84a..0b2cb56 100644
Binary files a/backend/app/db/fixmate.db and b/backend/app/db/fixmate.db differ
diff --git a/backend/app/models/ticket_model.py b/backend/app/models/ticket_model.py
index a7006b7..79dd4d9 100644
--- a/backend/app/models/ticket_model.py
+++ b/backend/app/models/ticket_model.py
@@ -46,6 +46,7 @@ class Ticket(Base):
     category = Column(String, nullable=False)
     severity = Column(Enum(SeverityLevel), nullable=False, default=SeverityLevel.NA)
     description = Column(String, default="")
+    address = Column(String, nullable=True)
     status = Column(Enum(TicketStatus), nullable=False, default=TicketStatus.NEW)
     latitude = Column(Float, nullable=False)
     longitude = Column(Float, nullable=False)
diff --git a/backend/app/routes/report.py b/backend/app/routes/report.py
index d5206ae..ccf94ff 100644
--- a/backend/app/routes/report.py
+++ b/backend/app/routes/report.py
@@ -1,37 +1,53 @@
-from fastapi import APIRouter, UploadFile, File, Form, Depends, HTTPException
+from typing import Optional
+from fastapi import APIRouter, UploadFile, File, Form, Depends, HTTPException, Request
 from fastapi.responses import JSONResponse
 from sqlalchemy.orm import Session
 from app.database import get_db
 from app.services.ticket_service import TicketService, SeverityLevel
 from app.models.ticket_model import User
 from app.services.global_ai import get_ai_service
-import os, uuid, logging
+from app.utils import make_image_url, normalize_image_path_for_url
+from pathlib import Path
+import logging, uuid
 
 router = APIRouter()
 logger = logging.getLogger(__name__)
 logger.setLevel(logging.DEBUG)
 
-UPLOAD_DIR = "static/uploads"
-os.makedirs(UPLOAD_DIR, exist_ok=True)
+UPLOAD_DIR = Path("static") / "uploads"
+UPLOAD_DIR.mkdir(parents=True, exist_ok=True)
 
 @router.post("/report")
 async def report_issue(
-    user_id: str = Form(...),
+    user_id: Optional[str] = Form(None),
+    user_name: Optional[str] = Form(None),
     latitude: float = Form(...),
     longitude: float = Form(...),
+    address: Optional[str] = Form(None),
     description: str = Form(""),
     image: UploadFile = File(...),
+    request: Request = None,
     db: Session = Depends(get_db)
 ):
     logger.debug("Received report request")
     ticket_service = TicketService(db)
 
-    # Validate user
-    user = db.query(User).filter(User.id == user_id).first()
+    # Validate or create user
+    user = None
+    if user_id:
+        user = ticket_service.get_user(user_id)
     if not user:
-        logger.error(f"User with id {user_id} not found")
-        raise HTTPException(status_code=404, detail=f"User with id {user_id} not found")
-    logger.debug(f"User found: {user.name} ({user.email})")
+        # Create a guest user automatically
+        guest_email = f"guest-{uuid.uuid4()}@example.local"
+        guest_name = user_name or f"Guest-{str(uuid.uuid4())[:8]}"
+        try:
+            user = ticket_service.create_user(name=guest_name, email=guest_email)
+            logger.info(f"Created guest user: {user}")
+        except Exception as e:
+            logger.exception("Failed to create guest user")
+            raise HTTPException(status_code=500, detail="Failed to ensure user")
+
+    logger.debug(f"Using user: {user.name} ({user.email})")
 
     # Validate file type
     allowed_extensions = {'.jpg', '.jpeg', '.png', '.gif', '.bmp', '.webp'}
@@ -40,7 +56,7 @@ async def report_issue(
         'application/octet-stream'  # Some cameras/mobile devices use this
     }
 
-    file_ext = os.path.splitext(image.filename.lower())[1]
+    file_ext = Path(image.filename).suffix.lower()
     if file_ext not in allowed_extensions:
         logger.error(f"Invalid file extension: {file_ext}")
         raise HTTPException(status_code=400, detail="Only image files are allowed")
@@ -51,12 +67,11 @@ async def report_issue(
 
     # Save uploaded image
     filename = f"{uuid.uuid4()}{file_ext}"
-    file_path = os.path.join(UPLOAD_DIR, filename)
+    file_path_obj = UPLOAD_DIR / filename
     try:
         content = await image.read()
-        with open(file_path, "wb") as f:
-            f.write(content)
-        logger.debug(f"Saved image to {file_path} ({len(content)} bytes)")
+        file_path_obj.write_bytes(content)
+        logger.debug(f"Saved image to {file_path_obj} ({len(content)} bytes)")
     except Exception as e:
         logger.exception("Failed to save uploaded image")
         raise HTTPException(status_code=500, detail="Failed to save uploaded image")
@@ -67,11 +82,11 @@ async def report_issue(
 
     # Run AI predictions
     try:
-        category = ai_service.classify_category(file_path)
+        category = ai_service.classify_category(str(file_path_obj))
         logger.debug(f"Classification: {category}")
 
         if category.lower() == "pothole":
-            severity_str, annotated_path = ai_service.detect_pothole_severity(file_path)
+            severity_str, annotated_path = ai_service.detect_pothole_severity(str(file_path_obj))
             logger.debug(f"Detection: severity={severity_str}, path={annotated_path}")
             severity = {
                 "High": SeverityLevel.HIGH,
@@ -87,20 +102,27 @@ async def report_issue(
         category = "Unknown"
         severity = SeverityLevel.NA
 
-    # Create ticket
+    # Create ticket (store relative posix path)
+    image_path_db = file_path_obj.as_posix()
     ticket = ticket_service.create_ticket(
         user_id=user.id,
-        image_path=file_path,
+        image_path=image_path_db,
         category=category,
         severity=severity,
         latitude=latitude,
         longitude=longitude,
-        description=description
+        description=description,
+        address=address
     )
     logger.info(f"Ticket created: {ticket.id} for user {user.id}")
 
+    # Normalize stored path and build absolute URL
+    rel_path = normalize_image_path_for_url(ticket.image_path)
+    image_url = make_image_url(rel_path, request)
+    
     response = {
         "ticket_id": ticket.id,
+        "id": ticket.id,
         "user_id": user.id,
         "user_name": user.name,
         "user_email": user.email,
@@ -108,7 +130,9 @@ async def report_issue(
         "severity": ticket.severity.value,
         "status": ticket.status.value,
         "description": ticket.description,
-        "image_path": ticket.image_path
+        "image_path": rel_path,
+        "image_url": image_url,
+        "address": ticket.address
     }
 
     logger.debug(f"Response: {response}")
diff --git a/backend/app/routes/tickets.py b/backend/app/routes/tickets.py
index 643d3b3..4e9dcba 100644
--- a/backend/app/routes/tickets.py
+++ b/backend/app/routes/tickets.py
@@ -1,96 +1,81 @@
 # app/routes/tickets.py
 from typing import Optional, List
 import logging
-from fastapi import APIRouter, Depends, HTTPException, Query
+from fastapi import APIRouter, Depends, HTTPException, Query, Request
 from sqlalchemy.orm import Session
 from app.database import get_db
 from app.services.ticket_service import TicketService, TicketStatus, SeverityLevel
 from pydantic import BaseModel
+from app.utils import ticket_to_dict
 
 router = APIRouter()
 logger = logging.getLogger(__name__)
 logging.basicConfig(level=logging.INFO)
 
 class TicketStatusUpdate(BaseModel):
-    new_status: TicketStatus
+    status: TicketStatus
 
 # ----------------------
 # GET /tickets
 # ----------------------
 @router.get("/tickets", response_model=List[dict])
 def list_tickets(
+    request: Request,
     user_id: Optional[str] = Query(None, description="Filter by user ID"),
     category: Optional[str] = Query(None, description="Filter by category"),
     severity: Optional[SeverityLevel] = Query(None, description="Filter by severity"),
     status: Optional[TicketStatus] = Query(None, description="Filter by status"),
     db: Session = Depends(get_db)
 ):
+    """
+    Return all tickets by default. Optional query params may filter results.
+    Each item is serialized using ticket_to_dict(...) which guarantees:
+      - image_url is an absolute forward-slash URL
+      - created_at is ISO-8601 string
+      - consistent schema for dashboard & mobile clients
+    """
     service = TicketService(db)
     tickets = service.list_tickets(user_id=user_id, category=category, severity=severity, status=status)
-    return [
-        {
-            "ticket_id": t.id,
-            "user_id": t.user_id,
-            "category": t.category,
-            "severity": t.severity.value,
-            "status": t.status.value,
-            "description": t.description,
-            "latitude": t.latitude,
-            "longitude": t.longitude,
-            "image_path": t.image_path,
-            "created_at": t.created_at,
-            "updated_at": t.updated_at
-        } for t in tickets
-    ]
+    return [ticket_to_dict(t, request) for t in tickets]
 
 # ----------------------
 # GET /tickets/{ticket_id}
 # ----------------------
 @router.get("/tickets/{ticket_id}", response_model=dict)
-def get_ticket(ticket_id: str, db: Session = Depends(get_db)):
+def get_ticket(ticket_id: str, request: Request, db: Session = Depends(get_db)):
     service = TicketService(db)
     ticket = service.get_ticket(ticket_id)
     if not ticket:
         raise HTTPException(status_code=404, detail=f"Ticket {ticket_id} not found")
-    return {
-        "ticket_id": ticket.id,
-        "user_id": ticket.user_id,
-        "category": ticket.category,
-        "severity": ticket.severity.value,
-        "status": ticket.status.value,
-        "description": ticket.description,
-        "latitude": ticket.latitude,
-        "longitude": ticket.longitude,
-        "image_path": ticket.image_path,
-        "created_at": ticket.created_at,
-        "updated_at": ticket.updated_at
-    }
+    return ticket_to_dict(ticket, request)
 
 # ----------------------
-# PATCH /tickets/{ticket_id} - Update status
+# PATCH /tickets/{ticket_id}/status - Update status
 # ----------------------
-@router.patch("/tickets/{ticket_id}", response_model=dict)
+@router.patch("/tickets/{ticket_id}/status", response_model=dict)
 def update_ticket_status(
     ticket_id: str,
-    status_update: TicketStatusUpdate,  # JSON body with new_status
+    status_update: TicketStatusUpdate,  # JSON body with status
+    request: Request,
     db: Session = Depends(get_db)
 ):
     service = TicketService(db)
     try:
-        ticket = service.update_ticket_status(ticket_id, status_update.new_status)
+        ticket = service.update_ticket_status(ticket_id, status_update.status)
     except Exception as e:
         logger.error(f"Failed to update ticket status: {e}")
         raise HTTPException(status_code=400, detail=str(e))
-    return {
-        "ticket_id": ticket.id,
-        "user_id": ticket.user_id,
-        "category": ticket.category,
-        "severity": ticket.severity.value,
-        "status": ticket.status.value,
-        "description": ticket.description,
-        "latitude": ticket.latitude,
-        "longitude": ticket.longitude,
-        "image_path": ticket.image_path,
-        "created_at": ticket.created_at,
-        "updated_at": ticket.updated_at
-    }
+    return ticket_to_dict(ticket, request)
+
+# ----------------------
+# DELETE /tickets/{ticket_id} - Delete ticket + image
+# ----------------------
+@router.delete("/tickets/{ticket_id}", response_model=dict)
+def delete_ticket(ticket_id: str, db: Session = Depends(get_db)):
+    service = TicketService(db)
+    try:
+        service.delete_ticket(ticket_id)
+    except Exception as e:
+        logger.error(f"Failed to delete ticket {ticket_id}: {e}")
+        raise HTTPException(status_code=400, detail=str(e))
+    return {"deleted": True, "id": ticket_id}
diff --git a/backend/app/services/ticket_service.py b/backend/app/services/ticket_service.py
index 3793c91..8ff5f0c 100644
--- a/backend/app/services/ticket_service.py
+++ b/backend/app/services/ticket_service.py
@@ -1,9 +1,11 @@
 # app/services/ticket_service.py
 import uuid
 from typing import List, Optional
+from pathlib import Path
 from sqlalchemy.orm import Session
 from sqlalchemy.exc import NoResultFound
 from app.models.ticket_model import User, Ticket, TicketAudit, TicketStatus, SeverityLevel
+from app.utils import normalize_image_path_for_url, UPLOADS_DIR_RESOLVED
 import logging
 
 logging.basicConfig(level=logging.INFO)
@@ -26,8 +28,6 @@ class TicketService:
         self.db.refresh(user)
         logger.info(f"Created user {user}")
         return user  # <-- return User object
-    
-
 
     def get_user(self, user_id: str) -> Optional[User]:
         return self.db.query(User).filter(User.id == user_id).first()
@@ -44,16 +44,27 @@ class TicketService:
         latitude: float,
         longitude: float,
         description: str = "",
+        address: Optional[str] = None,
     ) -> Ticket:
+        """
+        Create a Ticket record.
+
+        image_path should be a relative POSIX path (e.g. 'static/uploads/uuid.jpg').
+        report.route uses Path.as_posix() to ensure forward slashes on save.
+        """
+        # Normalize stored path to POSIX
+        image_path_posix = Path(str(image_path)).as_posix() if image_path else None
+
         ticket = Ticket(
             id=str(uuid.uuid4()),
             user_id=user_id,
-            image_path=image_path,
+            image_path=image_path_posix,
             category=category,
             severity=severity,
             latitude=latitude,
             longitude=longitude,
             description=description,
+            address=address,
         )
         self.db.add(ticket)
         self.db.commit()
@@ -91,6 +102,9 @@ class TicketService:
         severity: Optional[SeverityLevel] = None,
         status: Optional[TicketStatus] = None
     ) -> List[Ticket]:
+        """
+        Return tickets. By default returns all tickets unless optional filters are provided.
+        """
         query = self.db.query(Ticket)
         if user_id:
             query = query.filter(Ticket.user_id == user_id)
@@ -101,3 +115,57 @@ class TicketService:
         if status:
             query = query.filter(Ticket.status == status)
         return query.order_by(Ticket.created_at.desc()).all()
+
+    def delete_ticket(self, ticket_id: str) -> bool:
+        """
+        Delete a ticket and its associated image file if it exists.
+
+        Safety:
+        - Normalize stored image_path to a relative POSIX path under the static/ mount using
+          normalize_image_path_for_url().
+        - Resolve the resulting path and only delete if the resolved path is under the configured
+          uploads directory (UPLOADS_DIR_RESOLVED) to prevent path traversal.
+        """
+        ticket = self.db.query(Ticket).filter(Ticket.id == ticket_id).first()
+        if not ticket:
+            raise NoResultFound(f"Ticket with id {ticket_id} not found")
+
+        # Attempt to delete the image file if present
+        try:
+            rel = normalize_image_path_for_url(ticket.image_path)
+            if rel:
+                file_path = Path(rel)
+                # Resolve to absolute path safely (works if file missing too)
+                try:
+                    absolute = file_path.resolve()
+                except Exception:
+                    absolute = (Path.cwd() / file_path).resolve()
+
+                # Ensure the file is inside the uploads directory
+                try:
+                    absolute.relative_to(UPLOADS_DIR_RESOLVED)
+                    inside_uploads = True
+                except Exception:
+                    inside_uploads = False
+
+                if inside_uploads and absolute.exists():
+                    try:
+                        absolute.unlink()
+                        logger.info(f"Deleted image file: {absolute}")
+                    except Exception as e:
+                        logger.warning(f"Failed to delete image file {absolute}: {e}")
+                else:
+                    logger.debug(f"Image file not deleted (missing or outside uploads): {absolute}")
+        except Exception as e:
+            logger.exception(f"Error while attempting to remove image for ticket {ticket_id}: {e}")
+
+        # Delete ticket record
+        try:
+            self.db.delete(ticket)
+            self.db.commit()
+            logger.info(f"Deleted ticket {ticket_id}")
+            return True
+        except Exception as e:
+            logger.exception(f"Failed to delete ticket {ticket_id} from DB: {e}")
+            self.db.rollback()
+            raise
\ No newline at end of file
diff --git a/backend/app/utils.py b/backend/app/utils.py
new file mode 100644
index 0000000..b58bdfa
--- /dev/null
+++ b/backend/app/utils.py
@@ -0,0 +1,100 @@
+from typing import Optional
+from pathlib import Path
+import logging
+
+logger = logging.getLogger(__name__)
+logging.basicConfig(level=logging.INFO)
+
+# Path where uploaded images are stored (relative to project root)
+UPLOADS_DIR = Path("static") / "uploads"
+# Resolved absolute path for safety checks
+try:
+    UPLOADS_DIR_RESOLVED = UPLOADS_DIR.resolve()
+except Exception:
+    UPLOADS_DIR_RESOLVED = UPLOADS_DIR
+
+def normalize_image_path_for_url(image_path: Optional[str]) -> Optional[str]:
+    """
+    Normalize stored image_path to a web-accessible relative path under the /static/ mount.
+    Examples:
+        r"static\\uploads\\uuid.jpg" -> "static/uploads/uuid.jpg"
+        "C:\\project\\static\\uploads\\uuid.jpg" -> "static/uploads/uuid.jpg"
+        "uploads/uuid.jpg" -> "static/uploads/uuid.jpg"
+    """
+    if not image_path:
+        return None
+
+    p = str(image_path).replace("\\", "/")
+    # strip leading './' and leading slashes
+    while p.startswith("./"):
+        p = p[2:]
+    p = p.lstrip("/")
+
+    # prefer existing 'static/' segment if present
+    if "static/" in p:
+        p = p[p.find("static/"):]
+    elif p.startswith("uploads/"):
+        p = f"static/{p}"
+    else:
+        # fallback to treating as filename only
+        p = f"static/uploads/{Path(p).name}"
+
+    # collapse accidental duplicates
+    p = p.replace("static/static", "static").replace("uploads/uploads", "uploads")
+    return p
+
+def make_image_url(image_path: Optional[str], request) -> Optional[str]:
+    """
+    Build an absolute URL for the given stored image_path using the FastAPI request.
+    Returns None if image_path is falsy.
+    """
+    rel = normalize_image_path_for_url(image_path)
+    if not rel:
+        return None
+    base = str(request.base_url).rstrip("/")
+    return f"{base}/{rel.lstrip('/')}"
+
+def ticket_to_dict(ticket, request=None) -> dict:
+    """
+    Serialize a Ticket ORM object to the normalized schema expected by clients.
+
+    Schema:
+      id, category, severity, status, description,
+      user_id, user_name, user_email,
+      created_at (ISO8601), latitude, longitude, address,
+      image_url (absolute), image_path (relative POSIX under static/)
+    """
+    created = None
+    try:
+        if getattr(ticket, "created_at", None):
+            created = ticket.created_at.isoformat()
+    except Exception:
+        created = None
+
+    # Normalize stored image path to a safe relative POSIX path under 'static/'
+    normalized_path = normalize_image_path_for_url(getattr(ticket, "image_path", None))
+
+    image_url = None
+    if request is not None:
+        try:
+            image_url = make_image_url(normalized_path, request)
+        except Exception:
+            logger.exception("Failed to build image_url")
+            image_url = None
+
+    return {
+        "id": ticket.id,
+        "category": ticket.category,
+        "severity": ticket.severity.value if getattr(ticket, "severity", None) else None,
+        "status": ticket.status.value if getattr(ticket, "status", None) else None,
+        "description": ticket.description,
+        "user_id": ticket.user_id,
+        "user_name": ticket.user.name if getattr(ticket, "user", None) else None,
+        "user_email": ticket.user.email if getattr(ticket, "user", None) else None,
+        "created_at": created,
+        "latitude": ticket.latitude,
+        "longitude": ticket.longitude,
+        "address": ticket.address,
+        "image_url": image_url,
+        "image_path": normalized_path
+    }
\ No newline at end of file
diff --git a/backend/main.py b/backend/main.py
index a08b97d..52576ac 100644
--- a/backend/main.py
+++ b/backend/main.py
@@ -3,6 +3,7 @@ import logging
 from contextlib import asynccontextmanager
 from fastapi import FastAPI
 from fastapi.staticfiles import StaticFiles
+from fastapi.middleware.cors import CORSMiddleware
 from app.database import Base, engine
 from app.routes import report, tickets, analytics, users
 from app.services.global_ai import init_ai_service
@@ -44,6 +45,25 @@ UPLOAD_DIR = "static/uploads"
 os.makedirs(UPLOAD_DIR, exist_ok=True)
 app.mount("/static", StaticFiles(directory="static"), name="static")
 
+# ----------------------
+# CORS - allow dashboard & emulator origins
+# ----------------------
+DEFAULT_ORIGINS = "http://localhost:3000,http://127.0.0.1:3000,http://10.0.2.2:3000,http://192.168.100.59:3000"
+origins_env = os.environ.get("FIXMATE_CORS_ORIGINS", DEFAULT_ORIGINS)
+allowed_origins = [o.strip() for o in origins_env.split(",") if o.strip()]
+# Ensure common development origins are always allowed (localhost, emulator, LAN)
+for origin in ("http://localhost:3000", "http://127.0.0.1:3000", "http://10.0.2.2:3000", "http://192.168.100.59:3000"):
+    if origin not in allowed_origins:
+        allowed_origins.append(origin)
+
+app.add_middleware(
+    CORSMiddleware,
+    allow_origins=allowed_origins,
+    allow_credentials=True,
+    allow_methods=["*"],
+    allow_headers=["*"],
+)
+
 # ----------------------
 # Include routers
 # ----------------------
diff --git a/backend/scripts/add_address_column.py b/backend/scripts/add_address_column.py
new file mode 100644
index 0000000..4e859a5
--- /dev/null
+++ b/backend/scripts/add_address_column.py
@@ -0,0 +1,33 @@
+import sqlite3
+import os
+import sys
+
+def main():
+    script_dir = os.path.dirname(os.path.abspath(__file__))
+    db_path = os.path.normpath(os.path.join(script_dir, '..', 'app', 'db', 'fixmate.db'))
+    print(f"Using database: {db_path}")
+    if not os.path.exists(db_path):
+        print(f"DB not found: {db_path}")
+        return 2
+
+    conn = sqlite3.connect(db_path)
+    try:
+        cur = conn.cursor()
+        cur.execute("PRAGMA table_info(tickets);")
+        cols = [row[1] for row in cur.fetchall()]
+        if 'address' in cols:
+            print("Column 'address' already exists")
+            return 0
+
+        cur.execute("ALTER TABLE tickets ADD COLUMN address TEXT;")
+        conn.commit()
+        print("Added 'address' column to 'tickets' table")
+        return 0
+    except Exception as e:
+        print("Failed to add 'address' column:", e)
+        return 1
+    finally:
+        conn.close()
+
+if __name__ == '__main__':
+    sys.exit(main())
\ No newline at end of file
diff --git a/backend/static/uploads/bdb41802-b2a9-4d4b-ad60-5491be7987c8.jpg b/backend/static/uploads/bdb41802-b2a9-4d4b-ad60-5491be7987c8.jpg
new file mode 100644
index 0000000..da1166b
Binary files /dev/null and b/backend/static/uploads/bdb41802-b2a9-4d4b-ad60-5491be7987c8.jpg differ
diff --git a/backend/static/uploads/d35f86a2-08b5-47d6-bcfd-c59c8ccee275.jpg b/backend/static/uploads/d35f86a2-08b5-47d6-bcfd-c59c8ccee275.jpg
new file mode 100644
index 0000000..08da479
Binary files /dev/null and b/backend/static/uploads/d35f86a2-08b5-47d6-bcfd-c59c8ccee275.jpg differ
diff --git a/dashboard/app.js b/dashboard/app.js
index 797992e..d1475bb 100644
--- a/dashboard/app.js
+++ b/dashboard/app.js
@@ -5,35 +5,58 @@ dayjs.extend(window.dayjs_plugin_relativeTime);
 const CATEGORY_LIST = ['pothole','streetlight','signage','trash','drainage','other'];
 const SEVERITIES = ['high','medium','low'];
 const STATUSES = ['submitted','in_progress','fixed'];
+const BACKEND_BASE = "http://192.168.100.59:8000";
 
 const SEVERITY_COLOR = { high:'#D32F2F', medium:'#F57C00', low:'#388E3C' };
 const STATUS_COLOR = { submitted:'#1976D2', in_progress:'#7B1FA2', fixed:'#455A64' };
 
 function fetchJSON(path){ return fetch(path).then(r=>r.json()); }
 
+// Fetch tickets from backend
+async function fetchTickets(){
+  const res = await fetch(`${BACKEND_BASE}/api/tickets`);
+  if(!res.ok) throw new Error('Failed to fetch tickets');
+  const data = await res.json();
+  return data;
+}
+
 // Normalize API data to expected format
 function normalizeReportData(report) {
-  // If it's already in the expected format (from demo data), return as is
+  // Already normalized demo format (has location.lat)
   if (report.location && report.location.lat !== undefined) {
-    return report;
+    return {
+      id: report.id || report.ticket_id || report.ticketId,
+      category: report.category || 'other',
+      severity: report.severity || 'low',
+      status: report.status || 'submitted',
+      notes: report.notes || report.description || '',
+      location: report.location,
+      createdAt: report.createdAt || report.created_at,
+      updatedAt: report.updatedAt || report.updated_at,
+      userId: report.userId || report.user_id,
+      userName: report.userName || report.user_name || null,
+      address: report.address || null,
+      image_url: report.image_url || report.imagePath || report.image_path || null
+    };
   }
 
-  // Convert API format to expected format
+  // Convert backend API format to the app format
   return {
-    id: report.ticket_id,
+    id: report.id || report.ticket_id || report.ticketId,
     category: report.category || 'other',
     severity: report.severity || 'low',
     status: report.status || 'submitted',
-    notes: report.description || '',
+    notes: report.description || report.notes || '',
     location: {
-      lat: report.latitude,
-      lng: report.longitude
+      lat: (report.latitude !== undefined ? report.latitude : (report.lat !== undefined ? report.lat : null)),
+      lng: (report.longitude !== undefined ? report.longitude : (report.lng !== undefined ? report.lng : null))
     },
-    createdAt: report.created_at,
-    updatedAt: report.updated_at,
-    // Add missing fields with defaults
-    userId: report.user_id,
-    imagePath: report.image_path
+    createdAt: report.created_at || report.createdAt,
+    updatedAt: report.updated_at || report.updatedAt,
+    userId: report.user_id || report.userId,
+    userName: report.user_name || report.userName || null,
+    address: report.address || null,
+    image_url: report.image_url || report.image_path || report.imagePath || null
   };
 }
 
@@ -86,31 +109,62 @@ function App(){
 
   const [heatEnabled,setHeatEnabled] = useState(false);
 
+  // simple toast container for non-blocking errors / retry actions
+  const toastContainerRef = useRef(null);
+  useEffect(()=> {
+    const c = document.createElement('div');
+    c.style.position = 'fixed';
+    c.style.right = '12px';
+    c.style.bottom = '12px';
+    c.style.zIndex = 9999;
+    toastContainerRef.current = c;
+    document.body.appendChild(c);
+    return ()=> { if(c.parentNode) c.parentNode.removeChild(c); };
+  }, []);
+
+  const showToast = (msg, actionLabel, action) => {
+    const c = toastContainerRef.current;
+    if(!c) { console.warn(msg); return; }
+    const el = document.createElement('div');
+    el.style.background = '#111';
+    el.style.color = '#fff';
+    el.style.padding = '8px 12px';
+    el.style.marginTop = '8px';
+    el.style.borderRadius = '6px';
+    el.style.boxShadow = '0 2px 6px rgba(0,0,0,0.3)';
+    el.style.display = 'flex';
+    el.style.alignItems = 'center';
+    el.textContent = msg;
+    if(actionLabel && action){
+      const btn = document.createElement('button');
+      btn.textContent = actionLabel;
+      btn.style.marginLeft = '12px';
+      btn.style.background = 'transparent';
+      btn.style.color = '#4FC3F7';
+      btn.style.border = 'none';
+      btn.style.cursor = 'pointer';
+      btn.onclick = ()=> { action(); if(el.parentNode) el.parentNode.removeChild(el); };
+      el.appendChild(btn);
+    }
+    c.appendChild(el);
+    setTimeout(()=> { if(el.parentNode) el.parentNode.removeChild(el); }, 8000);
+  };
+
+  const PLACEHOLDER_SRC = 'data:image/svg+xml;utf8,' + encodeURIComponent('<svg xmlns="http://www.w3.org/2000/svg" width="120" height="90"><rect width="100%" height="100%" fill="#e5e7eb"/><text x="50%" y="50%" dy=".3em" font-size="12" text-anchor="middle" fill="#6b7280">No image</text></svg>');
+
   useEffect(()=>{
-    // Try to fetch from backend API first, fallback to demo data
-    fetch('http://127.0.0.1:8000/api/tickets')
-      .then(r => r.ok ? r.json() : Promise.reject('API not available'))
+    setLoading(true);
+    fetchTickets()
       .then(data => {
-        console.log('Loaded data from API:', data.length, 'reports');
-        const normalizedData = data.map(normalizeReportData);
+        console.log('Loaded data from backend:', (Array.isArray(data) ? data.length : 0), 'reports');
+        const normalizedData = (data || []).map(normalizeReportData);
         setRawData(normalizedData);
         setLoading(false);
       })
       .catch(err => {
-        console.log('API not available, using demo data:', err);
-        return fetchJSON('./data/demo-reports.json');
-      })
-      .then(data => {
-        if (data) {
-          console.log('Loaded demo data:', data.length, 'reports');
-          // Demo data is already in the correct format, but normalize just in case
-          const normalizedData = data.map(normalizeReportData);
-          setRawData(normalizedData);
-        }
-        setLoading(false);
-      })
-      .catch(err => {
-        console.error('Error loading data:', err);
+        console.warn('Failed to load tickets from backend:', err);
+        showToast('Failed to load tickets from backend.');
+        setRawData([]);
         setLoading(false);
       });
   },[]);
@@ -254,65 +308,54 @@ function App(){
     });
   },[filtered]);
 
-  const cycleStatus = async (reportId)=>{
-    try {
-      // Find the current report to get its status
-      const currentReport = rawData.find(r => r.id === reportId);
-      if (!currentReport) return;
+  const availableStatuses = useMemo(()=>{
+    const s = new Set(STATUSES);
+    rawData.forEach(r=>{ if(r && r.status) s.add(r.status); });
+    return Array.from(s);
+  }, [rawData]);
 
-      const idx = STATUSES.indexOf(currentReport.status);
-      const nextStatus = STATUSES[(idx + 1) % STATUSES.length];
-
-      // Try to update via API first
-      const success = await fetch(`http://127.0.0.1:8000/api/tickets/${reportId}?new_status=${encodeURIComponent(nextStatus)}`, {
-        method: 'PATCH'
-      }).then(r => r.ok);
-
-      if (success) {
-        // If API update successful, refresh data from API
-        const response = await fetch('http://127.0.0.1:8000/api/tickets');
-        if (response.ok) {
-          const data = await response.json();
-          const normalizedData = data.map(normalizeReportData);
-          setRawData(normalizedData);
-
-          // Update selected item
-          const updatedReport = normalizedData.find(r => r.id === reportId);
-          setSelected(updatedReport || null);
-        }
+const updateTicketStatus = async (reportId, newStatus) => {
+  try {
+    const res = await fetch(`${BACKEND_BASE}/api/tickets/${reportId}/status`, {
+      method: 'PATCH',
+      headers: { 'Content-Type': 'application/json' },
+      body: JSON.stringify({ status: newStatus })
+    });
+    if (res.ok) {
+      // Prefer using returned updated ticket if provided
+      let updated = null;
+      try { updated = await res.json(); } catch(e){ updated = null; }
+      if (updated) {
+        const normalized = normalizeReportData(updated);
+        setRawData(prev => prev.map(r => r.id === reportId ? normalized : r));
+        if (selected && selected.id === reportId) setSelected(normalized);
       } else {
-        console.error('Failed to update status via API');
-        // Fallback to local update
-        setRawData(prev=>{
-          const out = prev.map(r=>{
-            if(r.id !== reportId) return r;
-            return {...r, status: nextStatus, updatedAt: new Date().toISOString() };
-          });
-          if(selected && selected.id === reportId){
-            const newSel = out.find(r=>r.id === reportId);
-            setSelected(newSel || null);
-          }
-          return out;
-        });
+        // No body returned - update local state
+        setRawData(prev=> prev.map(r=> r.id === reportId ? {...r, status: newStatus, updatedAt: new Date().toISOString()} : r));
+        if(selected && selected.id === reportId) setSelected(prev => ({...prev, status: newStatus, updatedAt: new Date().toISOString()}));
       }
-    } catch (error) {
-      console.error('Error updating status:', error);
-      // Fallback to local update
-      setRawData(prev=>{
-        const out = prev.map(r=>{
-          if(r.id !== reportId) return r;
-          const idx = STATUSES.indexOf(r.status);
-          const ni = (idx + 1) % STATUSES.length;
-          return {...r, status: STATUSES[ni], updatedAt: new Date().toISOString() };
-        });
-        if(selected && selected.id === reportId){
-          const newSel = out.find(r=>r.id === reportId);
-          setSelected(newSel || null);
-        }
-        return out;
-      });
+      showToast('Status updated');
+      return true;
+    } else {
+      const text = await res.text().catch(()=> '');
+      console.warn('Status update failed', text);
+      showToast('Failed to update status', 'Retry', ()=> updateTicketStatus(reportId, newStatus));
+      return false;
     }
-  };
+  } catch (err) {
+    console.error('Error updating status:', err);
+    showToast('Failed to update status', 'Retry', ()=> updateTicketStatus(reportId, newStatus));
+    return false;
+  }
+};
+
+const cycleStatus = async (reportId) => {
+  const currentReport = rawData.find(r => r.id === reportId);
+  if (!currentReport) return;
+  const idx = availableStatuses.indexOf(currentReport.status);
+  const nextStatus = availableStatuses[(idx + 1) % availableStatuses.length] || STATUSES[(STATUSES.indexOf(currentReport.status) + 1) % STATUSES.length];
+  await updateTicketStatus(reportId, nextStatus);
+};
 
   const openInMaps = (r)=>{
     const lat = r.location.lat;
@@ -428,7 +471,11 @@ function App(){
             <div className="queue-list" role="list">
               {sortedQueue.map(r=>(
                 <div key={r.id} className="queue-item" role="listitem">
-                  <div className="thumb">{t(`category.${r.category}`) || r.category}</div>
+                  <div className="thumb">
+                    {(r.image_url || r.imagePath) ? (
+                      <img src={r.image_url || r.imagePath} alt={r.category} style={{width:64,height:48,objectFit:'cover',borderRadius:6}} onError={(e)=>{ e.currentTarget.style.display='none'; }} />
+                    ) : (t(`category.${r.category}`) || r.category)}
+                  </div>
                   <div className="item-main">
                     <div
                       className="item-title clickable"
@@ -443,7 +490,10 @@ function App(){
                       <span className="time-ago">{dayjs(r.createdAt).fromNow()}</span>
                     </div>
                   </div>
-                  <div className="item-actions">
+                  <div className="item-actions" style={{display:'flex',flexDirection:'column',gap:8,alignItems:'flex-end'}}>
+                    <select value={r.status} onChange={(e)=> updateTicketStatus(r.id, e.target.value)}>
+                      {availableStatuses.map(s => <option key={s} value={s}>{t(`status.${s}`) || s}</option>)}
+                    </select>
                     <button className="btn ghost" onClick={()=> { setSelected(r); }}>{t('btn.view') || 'View'}</button>
                   </div>
                 </div>
@@ -472,7 +522,11 @@ function App(){
             <div className="drawer-content" aria-live="polite">
               <button className="drawer-close" onClick={()=>setSelected(null)} aria-label="Close">×</button>
               <div className="drawer-header">
-                <div className="drawer-thumb large">{/* placeholder */}{t(`category.${selected.category}`) || selected.category}</div>
+                <div className="drawer-thumb large">
+                  {(selected.image_url || selected.imagePath) ? (
+                    <img src={selected.image_url || selected.imagePath} alt={selected.category} style={{width:88,height:64,objectFit:'cover',borderRadius:6}} onError={(e)=>{ e.currentTarget.style.display='none'; }} />
+                  ) : (t(`category.${selected.category}`) || selected.category)}
+                </div>
                 <div style={{marginLeft:12}}>
                   <h3 style={{margin:0}}>{t(`category.${selected.category}`) || selected.category}</h3>
                   <div style={{display:'flex',gap:8,alignItems:'center',marginTop:6}}>
@@ -486,14 +540,16 @@ function App(){
               <div className="drawer-body">
                 <p style={{marginTop:8}}><strong>{t('drawer.details') || 'Details'}</strong></p>
                 {selected.notes ? <p>{selected.notes}</p> : <p style={{opacity:0.7}}>{t('drawer.noNotes') || 'No additional notes'}</p>}
+                <p><strong>{t('label.submittedBy') || 'Submitted by'}:</strong> {selected.userName || (t('label.guest') || 'Guest')}</p>
+                <p><strong>{t('label.place') || 'Place'}:</strong> {selected.address ? selected.address : `${selected.location.lat.toFixed(5)}, ${selected.location.lng.toFixed(5)}`}</p>
                 <p><strong>{t('label.location') || 'Location'}:</strong> {selected.location.lat.toFixed(5)}, {selected.location.lng.toFixed(5)}</p>
                 <p><strong>{t('label.createdAt') || 'Created'}:</strong> {dayjs(selected.createdAt).format('YYYY-MM-DD HH:mm')}</p>
               </div>
 
               <div className="drawer-actions">
-                <button className="btn" onClick={()=>{ cycleStatus(selected.id); }}>
-                  {t('drawer.changeStatus') || 'Change Status'}
-                </button>
+                <select value={selected.status} onChange={(e)=> updateTicketStatus(selected.id, e.target.value)}>
+                  {availableStatuses.map(s => <option key={s} value={s}>{t(`status.${s}`) || s}</option>)}
+                </select>
                 <button className="btn secondary" onClick={()=>openInMaps(selected)}>
                   {t('drawer.openMap') || 'Open Map'}
                 </button>
diff --git a/dashboard/i18n/en.json b/dashboard/i18n/en.json
index 85e7da1..76c917d 100644
--- a/dashboard/i18n/en.json
+++ b/dashboard/i18n/en.json
@@ -9,6 +9,7 @@
   "btn.apply": "Apply",
   "btn.reset": "Reset",
   "btn.view": "View",
+  "btn.viewDetails": "View details",
   "label.language": "Language",
   "label.location": "Location",
   "label.createdAt": "Created At",
diff --git a/dashboard/i18n/ms.json b/dashboard/i18n/ms.json
index 3e521d8..7956726 100644
--- a/dashboard/i18n/ms.json
+++ b/dashboard/i18n/ms.json
@@ -9,6 +9,7 @@
   "btn.apply": "Terapkan",
   "btn.reset": "Tetapkan Semula",
   "btn.view": "Lihat",
+  "btn.viewDetails": "Lihat butiran",
   "label.language": "Bahasa",
   "label.location": "Lokasi",
   "label.createdAt": "Dicipta Pada",
diff --git a/devtools_options.yaml b/devtools_options.yaml
new file mode 100644
index 0000000..fa0b357
--- /dev/null
+++ b/devtools_options.yaml
@@ -0,0 +1,3 @@
+description: This file stores settings for Dart & Flutter DevTools.
+documentation: https://docs.flutter.dev/tools/devtools/extensions#configure-extension-enablement-states
+extensions:
diff --git a/lib/models/report.dart b/lib/models/report.dart
index 923c753..b834691 100644
--- a/lib/models/report.dart
+++ b/lib/models/report.dart
@@ -21,6 +21,9 @@ class Report {
   /// Base64 encoded photo for web platform
   final String? base64Photo;
 
+  /// Remote image URL provided by backend (absolute URL)
+  final String? imageUrl;
+
   /// Geographic location where the issue was reported
   final LocationData location;
 
@@ -38,6 +41,8 @@ class Report {
 
   /// Address or location description (placeholder for future use)
   final String? address;
+  /// Name of the user who submitted the report (API reports)
+  final String? submittedBy;
 
   /// Source of the photo ("camera" or "gallery")
   final String source;
@@ -61,12 +66,14 @@ class Report {
     required this.status,
     this.photoPath,
     this.base64Photo,
+    this.imageUrl,
     required this.location,
     required this.createdAt,
     required this.updatedAt,
     required this.deviceId,
     this.notes,
     this.address,
+    this.submittedBy,
     required this.source,
     this.editable = true,
     this.deletable = true,
@@ -89,6 +96,8 @@ class Report {
     String? photoPath,
     String? base64Photo,
     String? notes,
+    String? submittedBy,
+    String? address,
     required String source,
     required String deviceId,
     required AISuggestion aiSuggestion,
@@ -106,6 +115,8 @@ class Report {
       updatedAt: now,
       deviceId: deviceId,
       notes: notes,
+      address: address,
+      submittedBy: submittedBy,
       source: source,
       aiSuggestion: aiSuggestion,
     );
@@ -118,6 +129,7 @@ class Report {
     Status? status,
     String? photoPath,
     String? base64Photo,
+    String? imageUrl,
     LocationData? location,
     String? updatedAt,
     String? notes,
@@ -133,6 +145,7 @@ class Report {
       status: status ?? this.status,
       photoPath: photoPath ?? this.photoPath,
       base64Photo: base64Photo ?? this.base64Photo,
+      imageUrl: imageUrl ?? this.imageUrl,
       location: location ?? this.location,
       createdAt: createdAt,
       updatedAt: updatedAt ?? this.updatedAt,
@@ -156,6 +169,7 @@ class Report {
       'status': status.key,
       'photoPath': photoPath,
       'base64Photo': base64Photo,
+      'imageUrl': imageUrl,
       'location': {
         'lat': location.lat,
         'lng': location.lng,
@@ -166,6 +180,7 @@ class Report {
       'deviceId': deviceId,
       'notes': notes,
       'address': address,
+      'submittedBy': submittedBy,
       'source': source,
       'editable': editable,
       'deletable': deletable,
@@ -187,6 +202,7 @@ class Report {
       status: (json['status'] as String).toStatus() ?? Status.submitted,
       photoPath: json['photoPath'] as String?,
       base64Photo: json['base64Photo'] as String?,
+      imageUrl: json['imageUrl'] as String?,
       location: LocationData(
         lat: (json['location']['lat'] as num).toDouble(),
         lng: (json['location']['lng'] as num).toDouble(),
@@ -199,6 +215,7 @@ class Report {
       deviceId: json['deviceId'] as String,
       notes: json['notes'] as String?,
       address: json['address'] as String?,
+      submittedBy: json['submittedBy'] as String?,
       source: json['source'] as String,
       editable: json['editable'] as bool? ?? true,
       deletable: json['deletable'] as bool? ?? true,
diff --git a/lib/screens/map/map_screen.dart b/lib/screens/map/map_screen.dart
index fc5a5a4..d139eab 100644
--- a/lib/screens/map/map_screen.dart
+++ b/lib/screens/map/map_screen.dart
@@ -12,7 +12,7 @@ import '../../l10n/i18n.dart';
 import '../../models/enums.dart';
 import '../../models/report.dart';
 import '../../services/location_service.dart';
-import '../../services/storage.dart';
+import '../../services/api_service.dart';
 import '../../widgets/severity_badge.dart';
 import '../../widgets/status_badge.dart';
 import '../my_reports/my_reports_screen.dart';
@@ -59,7 +59,7 @@ class _MapScreenState extends State<MapScreen> {
 
   Future<void> _refresh() async {
     setState(() => _loading = true);
-    final reports = await StorageService.getReports();
+    final reports = await ApiService.fetchTickets();
     setState(() {
       _allReports = reports;
       _loading = false;
@@ -325,6 +325,17 @@ class _MapScreenState extends State<MapScreen> {
       child: Icon(Icons.photo, color: Colors.grey.shade600),
     );
 
+    // Prefer backend-provided image URL when available
+    if (r.imageUrl != null && r.imageUrl!.isNotEmpty) {
+      return Image.network(
+        r.imageUrl!,
+        width: 120,
+        height: 90,
+        fit: BoxFit.cover,
+        errorBuilder: (_, __, ___) => placeholder,
+      );
+    }
+
     if (kIsWeb) {
       if (r.base64Photo != null && r.base64Photo!.isNotEmpty) {
         try {
@@ -776,7 +787,17 @@ class MapReportDetails extends StatelessWidget {
         child: Column(
           crossAxisAlignment: CrossAxisAlignment.start,
           children: [
-            if (kIsWeb && report.base64Photo != null)
+            if (report.imageUrl != null)
+              Image.network(
+                report.imageUrl!,
+                errorBuilder: (_, __, ___) => Container(
+                  height: 180,
+                  color: Colors.grey.shade200,
+                  alignment: Alignment.center,
+                  child: const Icon(Icons.photo, size: 64),
+                ),
+              )
+            else if (kIsWeb && report.base64Photo != null)
               Image.memory(base64Decode(report.base64Photo!))
             else if (!kIsWeb && report.photoPath != null)
               Image.file(File(report.photoPath!))
diff --git a/lib/screens/my_reports/my_reports_screen.dart b/lib/screens/my_reports/my_reports_screen.dart
index c458c71..a003ba0 100644
--- a/lib/screens/my_reports/my_reports_screen.dart
+++ b/lib/screens/my_reports/my_reports_screen.dart
@@ -1,5 +1,6 @@
 import 'package:flutter/material.dart';
 import '../../services/storage.dart';
+import '../../services/api_service.dart';
 import '../../models/report.dart';
 import '../../widgets/report_card.dart';
 import '../map/map_screen.dart';
@@ -23,14 +24,46 @@ class _MyReportsScreenState extends State<MyReportsScreen> {
   }
 
   Future<void> _loadReports() async {
-    setState(() {
-      _loading = true;
-    });
-    final reports = await StorageService.getReports();
-    setState(() {
-      _reports = reports.reversed.toList(); // newest first
-      _loading = false;
-    });
+    setState(() => _loading = true);
+
+    try {
+      // Try to fetch tickets from API and filter by this device's user id
+      final userId = await ApiService.getUserId();
+      final apiReports = await ApiService.fetchTickets();
+
+      // Keep only reports that belong to this device/user
+      final myApiReports = apiReports.where((r) => r.deviceId == userId).toList();
+
+      // Also include any local reports stored that belong to this device
+      final localReports = await StorageService.getReports();
+      final myLocalReports = localReports.where((r) => r.deviceId == userId).toList();
+
+      // Merge by id, prefer API version when available
+      final Map<String, Report> merged = {};
+      for (final r in myApiReports) merged[r.id] = r;
+      for (final r in myLocalReports) {
+        if (!merged.containsKey(r.id)) merged[r.id] = r;
+      }
+
+      final combined = merged.values.toList();
+
+      setState(() {
+        if (combined.isNotEmpty) {
+          _reports = combined.reversed.toList(); // newest first
+        } else {
+          // Fallback: show local reports if no API-backed reports found for this user
+          _reports = localReports.reversed.toList();
+        }
+        _loading = false;
+      });
+    } catch (e) {
+      // Conservative fallback to local storage
+      final reports = await StorageService.getReports();
+      setState(() {
+        _reports = reports.reversed.toList();
+        _loading = false;
+      });
+    }
   }
 
   void _onViewReport(Report r) {
diff --git a/lib/screens/report_flow/capture_screen.dart b/lib/screens/report_flow/capture_screen.dart
index 2a8cffd..e7fb713 100644
--- a/lib/screens/report_flow/capture_screen.dart
+++ b/lib/screens/report_flow/capture_screen.dart
@@ -54,25 +54,35 @@ class _CaptureScreenState extends State<CaptureScreen> {
 
   Future<void> _processImage(XFile image, ImageSource source) async {
     try {
-      // Get current position (Geolocator.Position)
+      // Get current position (optional - app can work without location)
       final position = await LocationService.getCurrentPosition();
 
-      if (position == null) {
+      // Create location data even if position is null (with default values)
+      LocationData? locationData;
+      if (position != null) {
+        locationData = LocationService.positionToLocationData(position);
+        print('Location acquired: ${locationData.lat}, ${locationData.lng}');
+      } else {
+        // Create a fallback location with zero coordinates
+        // This allows the app to continue working without location
+        locationData = LocationData(lat: 0.0, lng: 0.0, accuracy: null);
+        print(
+          'Using fallback location (0.0, 0.0) - location services unavailable',
+        );
+
+        // Show a non-blocking warning to the user
         if (mounted) {
           ScaffoldMessenger.of(context).showSnackBar(
-            SnackBar(
-              content: const Text(
-                'Unable to get location. Please try again.',
+            const SnackBar(
+              content: Text(
+                'Location unavailable. Report will be created without GPS coordinates.',
               ), // TODO: Move to i18n
+              duration: Duration(seconds: 3),
             ),
           );
         }
-        return;
       }
 
-      // Convert Position -> LocationData (app model)
-      final locationData = LocationService.positionToLocationData(position);
-
       // Generate AI suggestion (seeded deterministic)
       final aiSuggestion = MockAIService.generateSuggestion(
         id: DateTime.now().millisecondsSinceEpoch.toString(),
@@ -113,10 +123,12 @@ class _CaptureScreenState extends State<CaptureScreen> {
         );
       }
     } catch (e) {
+      print('Critical error in image processing: $e');
       if (mounted) {
         ScaffoldMessenger.of(context).showSnackBar(
           SnackBar(
             content: Text(I18n.t('error.imageProcessing', {'0': e.toString()})),
+            backgroundColor: Colors.red,
           ),
         );
       }
diff --git a/lib/services/api_service.dart b/lib/services/api_service.dart
index 1915220..5af0d77 100644
--- a/lib/services/api_service.dart
+++ b/lib/services/api_service.dart
@@ -1,5 +1,6 @@
 import 'dart:convert';
 import 'package:http/http.dart' as http;
+import 'package:shared_preferences/shared_preferences.dart';
 import 'package:uuid/uuid.dart';
 import '../models/report.dart';
 import '../models/enums.dart';
@@ -8,14 +9,24 @@ import '../models/enums.dart';
 class ApiService {
   // Configure this to match your backend URL
   // Use localhost for web/desktop, network IP for mobile/emulator
-  static const String _baseUrl = 'http://192.168.100.59:8000/api';
-  static const String _uploadsUrl = 'http://192.168.100.59:8000/static/uploads';
+  static const String BASE_URL = 'http://192.168.100.59:8000';
+  static const String _baseUrl = '$BASE_URL/api';
+  static const String _uploadsUrl = '$BASE_URL/static/uploads';
 
-  // Create a user ID for this device if not exists
+  // Create a user ID for this device if not exists (persisted)
   static Future<String> _getOrCreateUserId() async {
-    // For now, generate a UUID for this device
-    // In a real app, this would be stored securely
-    return const Uuid().v4();
+    try {
+      final prefs = await SharedPreferences.getInstance();
+      const key = 'fixmate_user_id';
+      final existing = prefs.getString(key);
+      if (existing != null && existing.isNotEmpty) return existing;
+      final newId = Uuid().v4();
+      await prefs.setString(key, newId);
+      return newId;
+    } catch (e) {
+      // If SharedPreferences fails for any reason, fallback to an in-memory UUID
+      return Uuid().v4();
+    }
   }
 
   /// Create a new user
@@ -42,6 +53,9 @@ class ApiService {
     }
   }
 
+  /// Get or create the current device / user id used when submitting reports
+  static Future<String> getUserId() => _getOrCreateUserId();
+
   /// Submit a report to the backend
   static Future<String> submitReport({
     required double latitude,
@@ -49,6 +63,8 @@ class ApiService {
     required String description,
     required List<int> imageBytes,
     required String imageName,
+    String? userName,
+    String? address,
   }) async {
     try {
       final userId = await _getOrCreateUserId();
@@ -61,6 +77,8 @@ class ApiService {
       request.fields['latitude'] = latitude.toString();
       request.fields['longitude'] = longitude.toString();
       request.fields['description'] = description;
+      if (userName != null && userName.isNotEmpty) request.fields['user_name'] = userName;
+      if (address != null && address.isNotEmpty) request.fields['address'] = address;
 
       // Add the image file
       request.files.add(
@@ -101,6 +119,9 @@ class ApiService {
     }
   }
 
+  /// Preferred API name for fetching tickets (alias for getReports)
+  static Future<List<Report>> fetchTickets() => getReports();
+
   /// Get a single ticket by ID
   static Future<Report?> getReportById(String ticketId) async {
     try {
@@ -132,6 +153,24 @@ class ApiService {
     }
   }
 
+  /// Delete a ticket by ID
+  static Future<bool> deleteTicket(String ticketId) async {
+    try {
+      final response = await http.delete(
+        Uri.parse('$_baseUrl/tickets/$ticketId'),
+      );
+      if (response.statusCode == 200 || response.statusCode == 204) {
+        return true;
+      } else {
+        print('Failed to delete ticket: ${response.statusCode} ${response.body}');
+        return false;
+      }
+    } catch (e) {
+      print('Error deleting ticket: $e');
+      return false;
+    }
+  }
+
   /// Get analytics data
   static Future<Map<String, dynamic>> getAnalytics() async {
     try {
@@ -150,22 +189,30 @@ class ApiService {
 
   /// Convert API ticket response to Report model
   static Report _convertApiTicketToReport(Map<String, dynamic> data) {
+    final id = (data['id'] ?? data['ticket_id'] ?? '').toString();
+    final imageUrl = (data['image_url'] as String?) ??
+        (data['image_path'] != null
+            ? '$_uploadsUrl/${(data['image_path'] as String).split('/').last}'
+            : null);
+
     return Report(
-      id: data['ticket_id'] ?? '',
+      id: id,
       category: _normalizeCategory(data['category'] ?? ''),
       severity: _normalizeSeverity(data['severity'] ?? 'N/A'),
       status: _normalizeStatus(data['status'] ?? 'New'),
-      photoPath: data['image_path'] != null
-          ? '$_uploadsUrl/${data['image_path'].split('/').last}'
-          : null,
+      // For API-provided tickets prefer imageUrl; photoPath is for local files
+      photoPath: null,
+      imageUrl: imageUrl,
       location: LocationData(
         lat: (data['latitude'] as num?)?.toDouble() ?? 0.0,
         lng: (data['longitude'] as num?)?.toDouble() ?? 0.0,
       ),
-      createdAt: data['created_at'] ?? DateTime.now().toIso8601String(),
-      updatedAt: data['updated_at'] ?? DateTime.now().toIso8601String(),
-      deviceId: 'api-${data['ticket_id'] ?? ''}',
+      createdAt: (data['created_at'] ?? data['createdAt'] ?? DateTime.now().toIso8601String()) as String,
+      updatedAt: (data['updated_at'] ?? data['updatedAt'] ?? DateTime.now().toIso8601String()) as String,
+      deviceId: data['user_id'] != null ? data['user_id'].toString() : 'api-$id',
       notes: data['description'] as String?,
+      address: data['address'] as String?,
+      submittedBy: data['user_name'] as String?,
       source: 'api',
       aiSuggestion: AISuggestion(
         category: _normalizeCategory(data['category'] ?? ''),
diff --git a/lib/services/location_service.dart b/lib/services/location_service.dart
index 142df45..e87fc98 100644
--- a/lib/services/location_service.dart
+++ b/lib/services/location_service.dart
@@ -9,6 +9,13 @@ class LocationService {
       return await Geolocator.isLocationServiceEnabled();
     } catch (e) {
       print('Error checking location service: $e');
+      // Handle specific Android exceptions that can cause crashes
+      if (e.toString().contains('DeadSystemException') ||
+          e.toString().contains('DeadSystemRuntimeException') ||
+          e.toString().contains('SecurityException')) {
+        print('System-level location service error detected, returning false');
+        return false;
+      }
       return false;
     }
   }
@@ -19,6 +26,13 @@ class LocationService {
       return await Geolocator.checkPermission();
     } catch (e) {
       print('Error checking location permission: $e');
+      // Handle specific Android exceptions that can cause crashes
+      if (e.toString().contains('DeadSystemException') ||
+          e.toString().contains('DeadSystemRuntimeException') ||
+          e.toString().contains('SecurityException')) {
+        print('System-level permission error detected, returning denied');
+        return LocationPermission.denied;
+      }
       return LocationPermission.denied;
     }
   }
@@ -29,6 +43,15 @@ class LocationService {
       return await Geolocator.requestPermission();
     } catch (e) {
       print('Error requesting location permission: $e');
+      // Handle specific Android exceptions that can cause crashes
+      if (e.toString().contains('DeadSystemException') ||
+          e.toString().contains('DeadSystemRuntimeException') ||
+          e.toString().contains('SecurityException')) {
+        print(
+          'System-level permission request error detected, returning denied',
+        );
+        return LocationPermission.denied;
+      }
       return LocationPermission.denied;
     }
   }
@@ -58,17 +81,46 @@ class LocationService {
         return null;
       }
 
-      // Get current position
-      return await Geolocator.getCurrentPosition(
-        desiredAccuracy: LocationAccuracy.high,
-        timeLimit: const Duration(seconds: 30),
-      );
+      // Get current position with multiple fallback strategies
+      return await _getPositionWithFallback();
     } catch (e) {
       print('Error getting current position: $e');
       return null;
     }
   }
 
+  /// Get position with fallback strategies to avoid crashes
+  static Future<Position?> _getPositionWithFallback() async {
+    try {
+      // Try high accuracy first with a reasonable timeout
+      return await Geolocator.getCurrentPosition(
+        desiredAccuracy: LocationAccuracy.high,
+        timeLimit: const Duration(seconds: 15),
+      );
+    } catch (e) {
+      print('High accuracy failed, trying medium accuracy: $e');
+      try {
+        // Fallback to medium accuracy
+        return await Geolocator.getCurrentPosition(
+          desiredAccuracy: LocationAccuracy.medium,
+          timeLimit: const Duration(seconds: 10),
+        );
+      } catch (e2) {
+        print('Medium accuracy failed, trying low accuracy: $e2');
+        try {
+          // Final fallback to low accuracy
+          return await Geolocator.getCurrentPosition(
+            desiredAccuracy: LocationAccuracy.low,
+            timeLimit: const Duration(seconds: 5),
+          );
+        } catch (e3) {
+          print('All accuracy levels failed: $e3');
+          return null;
+        }
+      }
+    }
+  }
+
   /// Get current position with best available accuracy
   static Future<Position?> getBestAvailablePosition() async {
     try {
@@ -181,7 +233,10 @@ class LocationService {
   }
 
   /// Get address from coordinates (placeholder - would need geocoding service)
-  static Future<String?> getAddressFromCoordinates(double lat, double lng) async {
+  static Future<String?> getAddressFromCoordinates(
+    double lat,
+    double lng,
+  ) async {
     // This is a placeholder implementation
     // In a real app, you would use a geocoding service like Google Maps API
     // or OpenStreetMap Nominatim API
@@ -198,4 +253,4 @@ class LocationService {
         acc != null &&
         acc >= 0;
   }
-}
\ No newline at end of file
+}
diff --git a/lib/services/storage.dart b/lib/services/storage.dart
index 9dcb738..eea6c15 100644
--- a/lib/services/storage.dart
+++ b/lib/services/storage.dart
@@ -57,6 +57,8 @@ class StorageService {
           description: report.notes ?? '',
           imageBytes: imageBytes,
           imageName: '${report.id}.jpg',
+          userName: report.submittedBy,
+          address: report.address,
         );
         return true;
       }
@@ -85,32 +87,38 @@ class StorageService {
   /// Delete a report from storage (API first, fallback to local)
   static Future<bool> deleteReport(String reportId) async {
     try {
-      // Try API first (note: API doesn't have delete endpoint, so this will always fallback)
-      final apiReport = await ApiService.getReportById(reportId);
-      if (apiReport != null) {
-        // For now, the API doesn't have a delete endpoint, so we can't delete from API
-        // This would need to be added to the backend
-        print('API delete not available, keeping local copy');
+      // Try API delete first
+      final apiDeleted = await ApiService.deleteTicket(reportId);
+      if (apiDeleted) {
+        // Clean up local copies if any
+        try {
+          final reports = await getReports();
+          final updatedReports = reports.where((r) => r.id != reportId).toList();
+          if (!kIsWeb) {
+            await _deletePhotoFile(reportId);
+          }
+          await _saveReportsList(updatedReports);
+        } catch (e) {
+          print('Error cleaning local copies after API delete: $e');
+        }
+        return true;
       }
     } catch (e) {
-      print('API not available: $e');
+      print('API delete failed or API not available: $e');
     }
 
-    // Fallback to local storage
+    // Fallback to local storage deletion
     try {
       final reports = await getReports();
       final updatedReports = reports.where((r) => r.id != reportId).toList();
 
-      // Delete photo file if it exists
-      if (kIsWeb) {
-        // On web, base64 is stored in memory, no file to delete
-      } else {
+      if (!kIsWeb) {
         await _deletePhotoFile(reportId);
       }
 
       return await _saveReportsList(updatedReports);
     } catch (e) {
-      print('Error deleting report: $e');
+      print('Error deleting report locally: $e');
       return false;
     }
   }
diff --git a/lib/widgets/report_card.dart b/lib/widgets/report_card.dart
index 5af4b53..ff66362 100644
--- a/lib/widgets/report_card.dart
+++ b/lib/widgets/report_card.dart
@@ -5,6 +5,7 @@ import 'package:flutter/material.dart';
 import '../models/report.dart';
 import '../models/enums.dart' as enums;
 import '../services/storage.dart';
+import '../services/api_service.dart';
 import '../l10n/i18n.dart';
 
 class ReportCard extends StatelessWidget {
@@ -22,6 +23,30 @@ class ReportCard extends StatelessWidget {
   });
 
   Widget _buildThumbnail() {
+    final placeholder = Container(
+      width: 72,
+      height: 72,
+      decoration: BoxDecoration(
+        color: Colors.grey.shade200,
+        borderRadius: BorderRadius.circular(8),
+      ),
+      child: Icon(Icons.image, color: Colors.grey.shade600),
+    );
+
+    // Prefer backend-provided image URL when available
+    if (report.imageUrl != null && report.imageUrl!.isNotEmpty) {
+      return ClipRRect(
+        borderRadius: BorderRadius.circular(8),
+        child: Image.network(
+          report.imageUrl!,
+          width: 72,
+          height: 72,
+          fit: BoxFit.cover,
+          errorBuilder: (_, __, ___) => placeholder,
+        ),
+      );
+    }
+
     if (kIsWeb && report.base64Photo != null) {
       try {
         final bytes = base64Decode(report.base64Photo!);
@@ -32,21 +57,15 @@ class ReportCard extends StatelessWidget {
       } catch (_) {}
     } else if (report.photoPath != null) {
       final file = File(report.photoPath!);
-      return ClipRRect(
-        borderRadius: BorderRadius.circular(8),
-        child: Image.file(file, width: 72, height: 72, fit: BoxFit.cover),
-      );
+      if (file.existsSync()) {
+        return ClipRRect(
+          borderRadius: BorderRadius.circular(8),
+          child: Image.file(file, width: 72, height: 72, fit: BoxFit.cover),
+        );
+      }
     }
 
-    return Container(
-      width: 72,
-      height: 72,
-      decoration: BoxDecoration(
-        color: Colors.grey.shade200,
-        borderRadius: BorderRadius.circular(8),
-      ),
-      child: Icon(Icons.image, color: Colors.grey.shade600),
-    );
+    return placeholder;
   }
 
   String _formatTime(String iso) {
@@ -78,7 +97,19 @@ class ReportCard extends StatelessWidget {
     );
 
     if (ok == true) {
-      final success = await StorageService.deleteReport(report.id);
+      bool success = false;
+      try {
+        success = await ApiService.deleteTicket(report.id);
+      } catch (e) {
+        print('Error deleting via API: $e');
+        success = false;
+      }
+
+      // Fallback to local delete if API delete fails
+      if (!success) {
+        success = await StorageService.deleteReport(report.id);
+      }
+
       if (success) {
         if (onDeleted != null) {
           onDeleted!();
@@ -88,6 +119,12 @@ class ReportCard extends StatelessWidget {
             SnackBar(content: Text(I18n.t('toast.reportDeleted'))),
           );
         }
+      } else {
+        if (context.mounted) {
+          ScaffoldMessenger.of(context).showSnackBar(
+            SnackBar(content: Text(I18n.t('error.saving', {'0': 'Failed to delete report'}))),
+          );
+        }
       }
     }
   }
@@ -236,7 +273,24 @@ class ReportCard extends StatelessWidget {
                           ),
                         ],
                       ),
-                      const SizedBox(height: 12),
+                      const SizedBox(height: 8),
+                      // Submitted by (if available)
+                      if (report.submittedBy != null) ...[
+                        Row(
+                          children: [
+                            Icon(Icons.person, size: 14, color: cs.onSurface.withOpacity(0.6)),
+                            const SizedBox(width: 6),
+                            Expanded(
+                              child: Text(
+                                'Submitted by ${report.submittedBy}',
+                                style: TextStyle(fontSize: 12, color: cs.onSurface.withOpacity(0.7)),
+                                overflow: TextOverflow.ellipsis,
+                              ),
+                            ),
+                          ],
+                        ),
+                        const SizedBox(height: 8),
+                      ],
                       // Status indicators
                       Row(
                         children: [
@@ -343,7 +397,9 @@ class ReportCard extends StatelessWidget {
                           const SizedBox(width: 4),
                           Expanded(
                             child: Text(
-                              '${report.location.lat.toStringAsFixed(4)}, ${report.location.lng.toStringAsFixed(4)}',
+                              report.address != null && report.address!.isNotEmpty
+                                  ? report.address!
+                                  : '${report.location.lat.toStringAsFixed(4)}, ${report.location.lng.toStringAsFixed(4)}',
                               style: TextStyle(
                                 fontSize: 12,
                                 color: cs.onSurface.withOpacity(0.6),
@@ -374,40 +430,36 @@ class ReportCard extends StatelessWidget {
                     }
                   },
                   itemBuilder: (_) => [
-                    const PopupMenuItem(
+                    PopupMenuItem(
                       value: 0,
                       child: Row(
                         children: [
-                          Icon(Icons.visibility),
-                          SizedBox(width: 8),
-                          Text(
-                            'View Details',
-                          ), // TODO: Move to i18n but need to handle dynamic text in popup menu
+                          const Icon(Icons.visibility),
+                          const SizedBox(width: 8),
+                          Text(I18n.t('btn.viewDetails')),
                         ],
                       ),
                     ),
-                    const PopupMenuItem(
+                    PopupMenuItem(
                       value: 1,
                       child: Row(
                         children: [
-                          Icon(Icons.update),
-                          SizedBox(width: 8),
-                          Text(
-                            'Update Status',
-                          ), // TODO: Move to i18n but need to handle dynamic text in popup menu
+                          const Icon(Icons.update),
+                          const SizedBox(width: 8),
+                          Text(I18n.t('report.updateStatus')),
                         ],
                       ),
                     ),
-                    const PopupMenuItem(
+                    PopupMenuItem(
                       value: 2,
                       child: Row(
                         children: [
-                          Icon(Icons.delete, color: Colors.red),
-                          SizedBox(width: 8),
+                          const Icon(Icons.delete, color: Colors.red),
+                          const SizedBox(width: 8),
                           Text(
-                            'Delete',
-                            style: TextStyle(color: Colors.red),
-                          ), // TODO: Move to i18n but need to handle dynamic text in popup menu
+                            I18n.t('report.delete'),
+                            style: const TextStyle(color: Colors.red),
+                          ),
                         ],
                       ),
                     ),
diff --git a/pubspec.lock b/pubspec.lock
index 8765b19..870c9e6 100644
--- a/pubspec.lock
+++ b/pubspec.lock
@@ -217,10 +217,10 @@ packages:
     dependency: "direct main"
     description:
       name: geolocator
-      sha256: "149876cc5207a0f5daf4fdd3bfcf0a0f27258b3fe95108fa084f527ad0568f1b"
+      sha256: "6cb9fb6e5928b58b9a84bdf85012d757fd07aab8215c5205337021c4999bad27"
       url: "https://pub.dev"
     source: hosted
-    version: "12.0.0"
+    version: "11.1.0"
   geolocator_android:
     dependency: transitive
     description:
@@ -249,10 +249,10 @@ packages:
     dependency: transitive
     description:
       name: geolocator_web
-      sha256: b1ae9bdfd90f861fde8fd4f209c37b953d65e92823cb73c7dee1fa021b06f172
+      sha256: "49d8f846ebeb5e2b6641fe477a7e97e5dd73f03cbfef3fd5c42177b7300fb0ed"
       url: "https://pub.dev"
     source: hosted
-    version: "4.1.3"
+    version: "3.0.0"
   geolocator_windows:
     dependency: transitive
     description:
diff --git a/pubspec.yaml b/pubspec.yaml
index cce09e9..8dd2636 100644
--- a/pubspec.yaml
+++ b/pubspec.yaml
@@ -36,7 +36,7 @@ dependencies:
   flutter_map: ^8.2.2
   flutter_map_marker_cluster: ^8.2.2
   latlong2: ^0.9.1
-  geolocator: ^12.0.0
+  geolocator: ^11.0.0
   image_picker: ^1.1.2
   path_provider: ^2.1.4
   shared_preferences: ^2.3.2