diff --git a/backend/app/db/fixmate.db b/backend/app/db/fixmate.db
index 12fb3c6..40517cd 100644
Binary files a/backend/app/db/fixmate.db and b/backend/app/db/fixmate.db differ
diff --git a/backend/static/uploads/ce032d6b-119b-401e-a4b2-6fa3aee7c1cc.jpg b/backend/static/uploads/ce032d6b-119b-401e-a4b2-6fa3aee7c1cc.jpg
new file mode 100644
index 0000000..da1166b
Binary files /dev/null and b/backend/static/uploads/ce032d6b-119b-401e-a4b2-6fa3aee7c1cc.jpg differ
diff --git a/dashboard/app.js b/dashboard/app.js
index b1f62a6..0f489c0 100644
--- a/dashboard/app.js
+++ b/dashboard/app.js
@@ -446,10 +446,10 @@ const cycleStatus = async (reportId) => {
             <h3>{t('dashboard.filters') || 'Filters'}</h3>
 
             <div className="filter-group">
-              <div className="row space-between"><strong>{t('filter.category') || 'Category'}</strong></div>
+              <div className="row"><strong>{t('filter.category') || 'Category'}</strong></div>
               <div className="checkbox-row" aria-label="categories">
                 {CATEGORY_LIST.map(cat=>(
-                  <label key={cat} style={{display:'flex',alignItems:'center',gap:8}}>
+                  <label key={cat}>
                     <input type="checkbox"
                       checked={formCategories.has(cat)}
                       onChange={()=> toggleSet(setFormCategories, formCategories, cat)}
@@ -461,7 +461,7 @@ const cycleStatus = async (reportId) => {
             </div>
 
             <div className="filter-group">
-              <div className="row space-between"><strong>{t('filter.severity') || 'Severity'}</strong></div>
+              <div className="row"><strong>{t('filter.severity') || 'Severity'}</strong></div>
               <div className="multi-select">
                 {SEVERITIES.map(s=>(
                   <button key={s} className={`chip severity-${s}`} onClick={()=> toggleSet(setFormSeverities, formSeverities, s)} aria-pressed={formSeverities.has(s)}>
@@ -472,7 +472,7 @@ const cycleStatus = async (reportId) => {
             </div>
 
             <div className="filter-group">
-              <div className="row space-between"><strong>{t('filter.status') || 'Status'}</strong></div>
+              <div className="row"><strong>{t('filter.status') || 'Status'}</strong></div>
               <div className="multi-select">
                 {STATUSES.map(s=>(
                   <button key={s} className={`chip status-${s}`} onClick={()=> toggleSet(setFormStatuses, formStatuses, s)} aria-pressed={formStatuses.has(s)}>
@@ -483,20 +483,20 @@ const cycleStatus = async (reportId) => {
             </div>
 
             <div className="filter-group">
-              <div className="row space-between"><strong>{t('filter.dateRange') || 'Date Range'}</strong></div>
-              <div style={{display:'flex',gap:8,marginTop:8}}>
-                <div style={{display:'flex',flexDirection:'column'}}>
-                  <label style={{fontSize:12}}>{t('filter.dateFrom') || 'From'}</label>
+              <div className="row"><strong>{t('filter.dateRange') || 'Date Range'}</strong></div>
+              <div className="date-inputs">
+                <div className="date-input-group">
+                  <label>{t('filter.dateFrom') || 'From'}</label>
                   <input type="date" value={formFrom} onChange={e=>setFormFrom(e.target.value)} />
                 </div>
-                <div style={{display:'flex',flexDirection:'column'}}>
-                  <label style={{fontSize:12}}>{t('filter.dateTo') || 'To'}</label>
+                <div className="date-input-group">
+                  <label>{t('filter.dateTo') || 'To'}</label>
                   <input type="date" value={formTo} onChange={e=>setFormTo(e.target.value)} />
                 </div>
               </div>
             </div>
 
-            <div style={{display:'flex',gap:8,marginTop:12}}>
+            <div className="button-group">
               <button className="btn" onClick={applyFilters}>{t('btn.apply') || 'Apply'}</button>
               <button className="btn secondary" onClick={resetFilters}>{t('btn.reset') || 'Reset'}</button>
             </div>
@@ -535,11 +535,11 @@ const cycleStatus = async (reportId) => {
                       <span className="time-ago">{dayjs(r.createdAt).fromNow()}</span>
                     </div>
                   </div>
-                  <div className="item-actions" style={{display:'flex',flexDirection:'column',gap:8,alignItems:'flex-end'}}>
-                    <select value={r.status} onChange={(e)=> updateTicketStatus(r.id, e.target.value)}>
+                  <div className="item-actions" style={{display:'flex',flexDirection:'row',gap:8,alignItems:'center',justifyContent:'flex-end',minWidth:'120px'}}>
+                    <select value={r.status} onChange={(e)=> updateTicketStatus(r.id, e.target.value)} style={{fontSize:'12px',padding:'4px 8px'}}>
                       {availableStatuses.map(s => <option key={s} value={s}>{t(`status.${s}`) || s}</option>)}
                     </select>
-                    <button className="btn ghost" onClick={()=> { setSelected(r); }}>{t('btn.view') || 'View'}</button>
+                    <button className="btn ghost" onClick={()=> { setSelected(r); }} style={{fontSize:'12px',padding:'4px 12px',whiteSpace:'nowrap'}}>{t('btn.view') || 'View'}</button>
                   </div>
                 </div>
               ))}
@@ -585,7 +585,7 @@ const cycleStatus = async (reportId) => {
               <div className="drawer-body">
                 <p style={{marginTop:8}}><strong>{t('drawer.details') || 'Details'}</strong></p>
                 {selected.notes ? <p>{selected.notes}</p> : <p style={{opacity:0.7}}>{t('drawer.noNotes') || 'No additional notes'}</p>}
-                <p><strong>{t('label.submittedBy') || 'Submitted by'}:</strong> {selected.userName || (t('label.guest') || 'Guest')}</p>
+                <p><strong>{t('label.submittedBy') || 'Submitted by'}:</strong> {selected.userName && !selected.userName.startsWith('Guest-') ? selected.userName : (t('label.anonymous') || 'Anonymous User')}</p>
                 <p><strong>{t('label.place') || 'Place'}:</strong> {selected.address ? selected.address : `${selected.location.lat.toFixed(5)}, ${selected.location.lng.toFixed(5)}`}</p>
                 <p><strong>{t('label.location') || 'Location'}:</strong> {selected.location.lat.toFixed(5)}, {selected.location.lng.toFixed(5)}</p>
                 <p><strong>{t('label.createdAt') || 'Created'}:</strong> {dayjs(selected.createdAt).format('YYYY-MM-DD HH:mm')}</p>
diff --git a/dashboard/i18n/en.json b/dashboard/i18n/en.json
index a33993e..39db4c7 100644
--- a/dashboard/i18n/en.json
+++ b/dashboard/i18n/en.json
@@ -13,6 +13,9 @@
   "label.language": "Language",
   "label.location": "Location",
   "label.createdAt": "Created At",
+  "label.submittedBy": "Submitted by",
+  "label.place": "Place",
+  "label.anonymous": "Anonymous User",
   "filter.category": "Category",
   "filter.severity": "Severity",
   "filter.status": "Status",
diff --git a/dashboard/i18n/ms.json b/dashboard/i18n/ms.json
index 8cca55a..667ccc9 100644
--- a/dashboard/i18n/ms.json
+++ b/dashboard/i18n/ms.json
@@ -13,6 +13,9 @@
   "label.language": "Bahasa",
   "label.location": "Lokasi",
   "label.createdAt": "Dicipta Pada",
+  "label.submittedBy": "Dihantar oleh",
+  "label.place": "Tempat",
+  "label.anonymous": "Pengguna Tanpa Nama",
   "filter.category": "Kategori",
   "filter.severity": "Keparahan",
   "filter.status": "Status",
diff --git a/dashboard/styles.css b/dashboard/styles.css
index 4019d6a..5e66cfb 100644
--- a/dashboard/styles.css
+++ b/dashboard/styles.css
@@ -30,29 +30,59 @@ body{
   display:flex;
   align-items:center;
   justify-content:space-between;
-  padding:0 16px;
+  padding:0 20px;
   background:var(--panel);
-  border-bottom:1px solid #e6eef3;
-  box-shadow: none;
+  border-bottom:1px solid #e5e7eb;
+  box-shadow:0 1px 3px 0 rgba(0, 0, 0, 0.1), 0 1px 2px 0 rgba(0, 0, 0, 0.06);
   z-index:100;
 }
 
-.brand{font-weight:700;font-size:18px;color:#111827}
-.lang-toggle select{padding:6px;border-radius:6px;border:1px solid #e6eef3;background:white}
+.brand{
+  font-weight:700;
+  font-size:20px;
+  color:#111827;
+  background:linear-gradient(135deg, var(--accent), #0d9488);
+  -webkit-background-clip:text;
+  -webkit-text-fill-color:transparent;
+  background-clip:text;
+}
+.lang-toggle{
+  display:flex;
+  align-items:center;
+  gap:8px;
+}
+.lang-toggle select{
+  padding:8px 12px;
+  border:1px solid #d1d5db;
+  border-radius:6px;
+  background:white;
+  font-size:14px;
+  color:#374151;
+  cursor:pointer;
+  transition:border-color 0.2s ease;
+}
+.lang-toggle select:focus{
+  outline:none;
+  border-color:var(--accent);
+  box-shadow:0 0 0 3px rgba(14,165,164,0.1);
+}
 
 .app-root{height:100vh;display:flex;flex-direction:column}
 .container{
   height:calc(100vh - 56px);
   display:flex;
   flex-direction:column;
-  gap:8px;
-  padding:12px;
+  gap:16px;
+  padding:16px;
+  max-width:1400px;
+  margin:0 auto;
+  width:100%;
 }
 
 /* main area */
 .main{
   display:grid;
-  grid-template-columns:300px 1fr 340px;
+  grid-template-columns:300px 1fr 400px;
   gap:12px;
   align-items:stretch;
   flex:1;
@@ -61,35 +91,121 @@ body{
 /* panels */
 .panel{
   background:var(--panel);
-  border-radius:8px;
-  box-shadow:var(--shadow);
-  padding:12px;
+  border-radius:12px;
+  box-shadow:0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);
+  padding:20px;
   display:flex;
   flex-direction:column;
   min-height:0;
+  border:1px solid rgba(0,0,0,0.05);
 }
 
-.filters h3{margin:0 0 8px 0}
-.filter-group{margin-bottom:12px}
-.checkbox-row{display:flex;flex-direction:column;gap:6px;max-height:220px;overflow:auto;padding-right:6px}
-.checkbox-row label{font-size:13px;color:#111827}
+.filters h3{
+  margin:0 0 20px 0;
+  font-size:18px;
+  font-weight:600;
+  color:#111827;
+  border-bottom:2px solid #f3f4f6;
+  padding-bottom:12px;
+}
+.filter-group{
+  margin-bottom:24px;
+  padding:16px;
+  background:#fafbfc;
+  border-radius:8px;
+  border:1px solid #e5e7eb;
+  overflow:hidden;
+}
+.filter-group:last-child{margin-bottom:0;}
+.checkbox-row{
+  display:flex;
+  flex-direction:column;
+  gap:12px;
+  max-height:240px;
+  overflow-y:auto;
+  padding-right:8px;
+}
+.checkbox-row label{
+  font-size:14px;
+  color:#374151;
+  font-weight:500;
+  display:flex;
+  align-items:center;
+  gap:10px;
+  padding:8px;
+  border-radius:6px;
+  transition:background-color 0.2s ease;
+  cursor:pointer;
+}
+.checkbox-row label:hover{
+  background-color:#f3f4f6;
+}
 
 /* chips/buttons */
 .btn{
   background:var(--accent);
   color:white;
   border:none;
-  padding:8px 12px;
-  border-radius:6px;
+  padding:10px 20px;
+  border-radius:8px;
   cursor:pointer;
   font-weight:600;
+  font-size:14px;
+  transition:all 0.2s ease;
+  box-shadow:0 1px 3px 0 rgba(0, 0, 0, 0.1), 0 1px 2px 0 rgba(0, 0, 0, 0.06);
+}
+.btn:hover{
+  background:#0d9488;
+  transform:translateY(-1px);
+  box-shadow:0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06);
+}
+.btn.secondary{
+  background:#f8fafc;
+  color:#475569;
+  border:1px solid #e2e8f0;
+}
+.btn.secondary:hover{
+  background:#f1f5f9;
+  border-color:#cbd5e1;
+}
+.btn.ghost{
+  background:transparent;
+  border:1px solid #e2e8f0;
+  color:#475569;
+  padding:8px 16px;
+}
+.btn.ghost:hover{
+  background:#f8fafc;
+  border-color:#cbd5e1;
+}
+.btn:focus{
+  outline:2px solid rgba(14,165,164,0.25);
+  outline-offset:2px;
 }
-.btn.secondary{background:#f1f5f9;color:#0f172a}
-.btn.ghost{background:transparent;border:1px solid #e6eef3;color:#0f172a;padding:6px 10px}
-.btn:focus{outline:2px solid rgba(14,165,164,0.25)}
 
-.multi-select{display:flex;gap:8px;flex-wrap:wrap}
-.chip{display:inline-block;padding:4px 8px;border-radius:14px;font-size:13px;color:white}
+.multi-select{
+  display:flex;
+  gap:10px;
+  flex-wrap:wrap;
+  margin-top:12px;
+}
+.chip{
+  display:inline-flex;
+  align-items:center;
+  padding:6px 12px;
+  border-radius:20px;
+  font-size:13px;
+  font-weight:500;
+  color:white;
+  transition:all 0.2s ease;
+  cursor:pointer;
+  border:none;
+  box-shadow:0 1px 3px 0 rgba(0, 0, 0, 0.1);
+}
+.chip:hover{
+  transform:translateY(-1px);
+  box-shadow:0 2px 4px 0 rgba(0, 0, 0, 0.15);
+}
 .chip.severity-high{background:var(--severity-high)}
 .chip.severity-medium{background:var(--severity-medium)}
 .chip.severity-low{background:var(--severity-low)}
@@ -98,8 +214,18 @@ body{
 .chip.status-fixed{background:var(--status-fixed)}
 
 /* severity buttons in filter */
-button.chip{border:none;cursor:pointer;opacity:0.95}
-button.chip[aria-pressed="false"]{opacity:0.55;filter:grayscale(0.15)}
+button.chip{
+  opacity:0.9;
+  transition:opacity 0.2s ease, filter 0.2s ease;
+}
+button.chip[aria-pressed="false"]{
+  opacity:0.4;
+  filter:grayscale(0.3) saturate(0.5);
+}
+button.chip[aria-pressed="true"]{
+  opacity:1;
+  filter:none;
+}
 
 /* map panel */
 .map-panel{position:relative;min-height:0;height:100%;padding:0;overflow:hidden}
@@ -115,11 +241,11 @@ button.chip[aria-pressed="false"]{opacity:0.55;filter:grayscale(0.15)}
 .map-panel.no-reports .map-empty{display:flex}
 
 /* queue list */
-.queue-list{display:flex;flex-direction:column;gap:8px;overflow:auto;padding-right:6px}
-.queue-item{display:flex;align-items:center;gap:12px;padding:8px;border-radius:8px;border:1px solid #eef2f7;background:linear-gradient(180deg,#fff,#fbfdff)}
-.thumb{width:56px;height:56px;border-radius:6px;background:linear-gradient(180deg,#eef2ff,#fff);display:flex;align-items:center;justify-content:center;color:#0f172a;font-weight:700}
-.item-main{flex:1;min-width:0}
-.item-title{font-weight:600;text-overflow:ellipsis;overflow:hidden;white-space:nowrap}
+.queue-list{display:flex;flex-direction:column;gap:8px;overflow:auto;padding-right:6px;max-height:calc(100vh - 200px)}
+.queue-item{display:flex;align-items:center;gap:12px;padding:8px;border-radius:8px;border:1px solid #eef2f7;background:linear-gradient(180deg,#fff,#fbfdff);min-height:48px}
+.thumb{width:56px;height:56px;border-radius:6px;background:linear-gradient(180deg,#eef2ff,#fff);display:flex;align-items:center;justify-content:center;color:#0f172a;font-weight:700;flex-shrink:0}
+.item-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}
+.item-title{font-weight:600;text-overflow:ellipsis;overflow:hidden;white-space:nowrap;font-size:14px}
 .item-title.clickable{
   cursor:pointer;
   transition:all 0.2s ease;
@@ -133,8 +259,18 @@ button.chip[aria-pressed="false"]{opacity:0.55;filter:grayscale(0.15)}
   transform:translateY(-1px);
   box-shadow:0 2px 8px rgba(14,165,164,0.15);
 }
-.item-meta{display:flex;gap:8px;align-items:center;margin-top:6px;font-size:12px;color:var(--muted)}
-.item-actions{display:flex;align-items:center}
+.item-meta{display:flex;gap:8px;align-items:center;margin-top:2px;font-size:12px;color:var(--muted);flex-wrap:wrap}
+.item-actions{display:flex;align-items:center;gap:8px;flex-shrink:0}
+
+/* Ensure proper spacing in queue items */
+.queue-item > * {
+  flex-shrink: 0;
+}
+
+.queue-item .item-main {
+  flex-shrink: 1;
+  min-width: 0;
+}
 
 /* drawer */
 .drawer{
@@ -168,6 +304,73 @@ button.chip[aria-pressed="false"]{opacity:0.55;filter:grayscale(0.15)}
 /* marker custom */
 .leaflet-container .custom-marker{display:flex;align-items:center;justify-content:center}
 
+/* date range styling */
+.filter-group .row {
+  display:flex;
+  align-items:center;
+  justify-content:space-between;
+  margin-bottom:12px;
+}
+
+.filter-group .row strong {
+  font-size:14px;
+  font-weight:600;
+  color:#111827;
+}
+
+.filter-group .date-inputs {
+  display:flex;
+  gap:8px;
+  margin-top:8px;
+  align-items:flex-end;
+}
+
+.filter-group .date-input-group {
+  flex:1;
+  min-width:0;
+  display:flex;
+  flex-direction:column;
+}
+
+.filter-group .date-input-group label {
+  font-size:12px;
+  font-weight:500;
+  color:#6b7280;
+  margin-bottom:4px;
+  white-space:nowrap;
+}
+
+.filter-group .date-input-group input[type="date"] {
+  padding:6px 8px;
+  border:1px solid #d1d5db;
+  border-radius:6px;
+  font-size:14px;
+  background:white;
+  transition:border-color 0.2s ease, box-shadow 0.2s ease;
+  width:100%;
+  box-sizing:border-box;
+}
+
+.filter-group .date-input-group input[type="date"]:focus {
+  outline:none;
+  border-color:var(--accent);
+  box-shadow:0 0 0 3px rgba(14,165,164,0.1);
+}
+
+/* button group styling */
+.filter-group .button-group {
+  display:flex;
+  gap:8px;
+  margin-top:16px;
+  justify-content:flex-end;
+}
+
+.filter-group .button-group .btn {
+  padding:8px 16px;
+  font-size:13px;
+  min-width:60px;
+}
+
 /* small screens */
 @media (max-width:900px){
   .main{grid-template-columns:1fr;grid-auto-rows:auto}
@@ -176,7 +379,61 @@ button.chip[aria-pressed="false"]{opacity:0.55;filter:grayscale(0.15)}
   .header{padding:8px 12px}
   .filters{order:2}
   .map-panel{order:1}
-  .panel{padding:10px}
+  .panel{padding:16px}
+  .filter-group .date-inputs {
+    flex-direction:column;
+    gap:12px;
+  }
+  .filter-group .date-input-group {
+    min-width:auto;
+  }
+  .filter-group .button-group {
+    flex-direction:column;
+    gap:8px;
+  }
+  .queue-item .item-actions {
+    flex-direction:column;
+    align-items:stretch;
+    gap:6px;
+    min-width:auto;
+  }
+  .queue-item .item-actions select,
+  .queue-item .item-actions button {
+    width:100%;
+    text-align:center;
+  }
+}
+
+/* medium screens - adjust for better button layout */
+@media (max-width:1200px) and (min-width:901px){
+  .main{grid-template-columns:280px 1fr 360px}
+}
+
+/* footer styling */
+.footer{
+  background:var(--panel);
+  border-radius:12px;
+  padding:16px 20px;
+  display:flex;
+  justify-content:space-between;
+  align-items:center;
+  border:1px solid rgba(0,0,0,0.05);
+  box-shadow:0 1px 3px 0 rgba(0, 0, 0, 0.1), 0 1px 2px 0 rgba(0, 0, 0, 0.06);
+}
+
+.stats{
+  display:flex;
+  align-items:center;
+  gap:16px;
+  font-size:14px;
+}
+
+.stats > div{
+  display:flex;
+  align-items:center;
+  gap:6px;
+  color:#374151;
+  font-weight:500;
 }
 
 /* accessibility tweaks */